Coremetrics

The importance of an Always Be Learning life

Happy New Year's, everyone!  I wish you much prosperity and love in 2018.

As you may have seen me tweet earlier this week, my New Year's Resolution is to write more.  I truly love writing - to write is to serve, to write is to learn, to write is to meditate.  I'm going to take a different tact this year, though - I'm going to write more frequently and hopefully much shorter.  I like writing longer posts but I'm spending over 70 hours per week on data.world and then some time on our startup investments - and of course I very much care about spending time with my wife and children.  So, in short there just isn't much room for more.  As a matter of fact, in 2017 I resigned from two non-profit Boards (Conscious Capitalism and Entrepreneurs Foundation) that I really love just to create more time for data.world.  Both were painful decisions for me but a startup really needs that type of focus, and I'm truly having a blast working alongside an incredible team at data.world on a very important mission.

I've already got a running list of seven more topics (and growing quickly) that I plan to write about as soon as I can but for now - for my first post in a long time - I want to talk about the importance of having an Always Be Learning mindset and practice. 

Why B2C is so hard to get funded in Austin

Why B2C is so hard to get funded in Austin

My good friend and the founder of Capital Factory, Josh Baer, wrote a post last year saying that he will invest in your B2C startup. Well, so will we. We wrote the first check for ROIKOI, which went on to raise well over $1 million, and also made investments in Bigwig Games, Blue Avocado, Deep Eddy Vodka, Dropoff, and Threadover the past two years. We were also one of the first checks for Wisecrack, but that is based in Los Angeles, and invested in the Series A for talklocal, based in DC. And we are investors in several venture capital funds, including Lead Edge Capital, which holds early positions in Alibaba Group, BlaBlaCar, and other large-outcome B2C companies but these are not in Austin so I guess I'm diverging from my point of this post. In any case, that is a total of eight B2C company investments (if you include Wisecrack and talklocal) out of a total of 33 startups we are involved with, representing 24% of our portfolio (and 18% if you exclude Wisecrack and talklocal).Real Massive also has a kind of B2C dynamic, even though it is B2B, so maybe I should count them too as they are Austin-based. But our primary focus is SaaS, for which we have holdings in 19 startups (57% of our portfolio). Both Bazaarvoice and Coremetrics were/are SaaS businesses and we have the most experience to bring to that category. SaaS is also far less risky than B2C, and that brings me to the real point of this post.

The critical importance of checking references

I'm shocked that more startups, including their Boards and investors, don't thoroughly check references. That is the subject of this post, and I hope by the end of it you will agree with me that to not check references is both irresponsible - and dangerous.

When I started Coremetrics in 1999, Accel Partners wanted to invest in our Series A alongside Highland Capital Partners. We had already chosen Highland as our lead. We were really impressed with Keith Benjamin in particular and he was joining our Board of Directors (unfortunately Keith passed away in a tragic accident in 2008 as I wrote about in this Bazaarvoice blog post; I think about him often - he was an incredible friend and eCommerce and Wall Street visionary). Accel put forward Arthur Patterson, the co-founder of Accel and a venture capitalist since 1973, to join our Board of Directors alongside me, Keith, and Bong Suh (our independent Director, and a really terrific mentor). As I had done with Keith, I insisted on checking Arthur's references. Most people at Accel were surprised, and I think they thought I was naive at the time - I was a 26-year old CEO and they probably chalked it up to inexperience. And when I called his references, some of them expressed a lot of surprise that I had the moxy to do so. But those references turned out to be very helpful to me, specifically how to best work with him as a business partner. I believe Arthur had more respect for me as a result of being one of the first entrepreneurs to check his references. I couldn't see any other alternative - I deeply loved the business and I wanted to make sure that we fielded the best team possible, and that included our investors and our Board of Directors.

Coffee with Melissa Lombard and her five-year project - an interview

I recently had the pleasure of meeting Melissa Lombard at Gary Hoover's open house for the iSchool (U.T. Austin's Information School, a top-ranked program for it's kind in the nation). Gary is one of my favorite people in Austin, and he is generously serving as Entrepreneur-in-Residence for the iSchool after doing so a few years ago for McCombs (U.T. Austin's Business School). He invited "friends of Gary" to attend and Melissa was there with her husband. Melissa told me about her 5-year project to have coffee with 260 strangers and live this mantra:

The Director's cut of "Does Austin’s ‘entrepreneurial energy’ need more direction?"

Lori Hawkins, the business reporter for the Austin American-Statesman, interviewed me last week for an article that ran in the Sunday newspaper. I spent a lot of time with her on this - she is typically very diligent, and that is something that I've appreciated as an entrepreneur and now entrepreneurial catalyst and investor in Austin. She probably spent four hours with me on the article she wrote about my school-of-hard-knocks journey at Coremetrics to get it right.

This interview was full of advice for entrepreneurs and got a lot of attention. However, it had to fit the space constraints of the newspaper and came in around 1,000 words. So here's what you missed - a Director's cut, or a b-side if you choose. I've pasted the article in full below with quotes and filled in the additional content, which is not marked by quotes.

The state of tech entrepreneurship in Austin

The state of tech entrepreneurship in Austin

SXSW has long come and gone in this beautiful city - that was, like, weeks ago! Like years past, it reached more epic heights this year and companies and investors were spending more on gaining attention than ever before. And with SXSW, the typical, "how is Austin doing at tech entrepreneurship?" question was asked again and again. But out of all of the articles written, the one that I personally heard the most about was this one by PandoDaily: "Will the Austin startup ecosystem ever live up to its promise?"". It stirred me up to read it, no doubt. And it lead me to write this post to share my own thoughts - as an insider - on the state of tech entrepreneurship in Austin.

My return to The Wharton School as an Entrepreneur-in-Residence

My return to The Wharton School as an Entrepreneur-in-Residence

I had the pleasure of visiting The Wharton School recently as a returning Entrepreneur-in-Residence. I found myself more encouraged than ever about the student body and their desire to be entrepreneurs. When I earned my MBA at Wharton, from 1997-1999, I was a bit of an outlier as an entrepreneur in a class of almost all aspiring consultants and bankers. In my class, there were a few entrepreneurs, such as John Lusk and Kyle Harrison, the co-founders of MouseDriver (I recommend reading their book on the experience), and Gregg Spiridellis, the co-founder and CEO of JibJab. John is at it again with Rivet & Sway and Gregg is still running JibJab, an unusually long tenure for any Wharton graduate in my class. Gregg is my most humorous friend and his talent has shown in so many ways at JibJab. But, at Wharton, I was even more strange than John, Kyle, and Gregg. And that is because I was founding and running businesses while I was still in school.

Recruiting parallels to venture capital investing

As I've gotten more ramped up here at Austin Ventures, I've learned a lot about the "other side" of entrepreneurship. I've known the world of a founder for the first half of my life (I'm 41 now), and I've started five companies, including Bazaarvoice and Coremetrics. But I've never been on the other side of the table as an investor and been a part of the closed discussions that occur after founders make their best case to an investment committee. What I've learned is really eye-opening and is helping me put a lot of patterns together (this is called "pattern recognition" in the investing world).

The death - and rebirth - of retail

The death - and rebirth - of retail

On January 29, Marc Andreessen predicted the death of retail in favor of disruptive, pure-play etailers, such as Fab.com. A choice quote from the PandoDaily article:

“Retail chains are a fundamentally implausible economic structure if there’s a viable alternative,” he says. “You combine the fixed cost of real estate with inventory, and it puts every retailer in a highly leveraged position. Few can survive a decline of 20 to 30 percent in revenues. It just doesn’t make any sense for all this stuff to sit on shelves. There is fundamentally a better model.”

I've been studying retail ever since I can remember. My parents were retail entrepreneurs from the time I was born, as I wrote about in this Lucky7 post. I've been programming since I was seven-years old, as I wrote about in why I named this blog Lucky7 - in tribute to my mother. I leveraged these two experiences to start my own etailer in 1998 - programmed on an eCommerce platform that I created. And I've founded two large companies to help retailers - Bazaarvoice and Coremetrics. I've also served on the Board of Shop.org for three consecutive terms. So to say I've been thinking about this for awhile is an understatement.

Your first clients - start with who, and win over the 'cool kids'

I haven't written a post in awhile because I've had the flu. It has been the first time I've gotten it since I was a teenager, and it was rough to say the least. I'm still recovering. I would recommend for you to take your flu shots, but I did that - just as I have every year - and they failed to work this time.